Disabling Standard Email Notifications

You can disable the Distribution Engine Email notifications completely by either deactivating the workflow rule or the Flows depending on what version of email notifications are activated. You can also disable the notifications on a per distributor basis. At the team level, disabling logging will prevent notifications.

Disable all Distribution Engine Email notifications

• Workflow rule:
  • From the Setup area, enter 'Workflow Rules' in the Quick Find and click 'Workflow Rules'
  • You will see a Workflow Rule called 'Distribution Engine Notification'
  • Click 'Deactivate' to disable email notifications
• Flows:
  • From the Setup area, enter 'Flows' in the Quick Find and click 'Flows'.
  • You will see several Flows. The ones related to Email Notifications are:
    • DE Email Notification on log update
    • DE Email Notification on new log
    • DE Email Team Role Notification on log update
    • DE Email Team Role Notification on new log
  • For any that are marked 'Active', click on the arrow at the end of the row and select 'View Details and Versions'
  • The next page will show the Flow with an option to 'Deactivate'; click to deactivate email notifications.

Disable Email notifications for select team(s)

Disabling distribution logging will prevent Email notifications for a team. Distribution Logs will no longer be available for any assignments made by the distributors in this team.

• From the Distribution Teams tab select a team
• Click Settings on the left-hand navigation
• At the bottom, 'Enable Logging' should be unchecked
  • Please note that logging is required if Action tracking or SLAs are enabled on the team
• Save 

Disable Email notifications for select distributors

Each distributor has a checkbox to disable Email notifications.

• From the Distribution Teams tab select a team
• Click 'Post assignment' on the left-hand navigation
• Click the distributor you would like to disable notificaitons for.
• A configuration drawer will open where you will uncheck 'Send standard email notifications'
• Save