Today's Distributions

The Today's Distributions page shows today's statistics for each team. This can be used to monitor distribution rates and to view any distribution or availability concerns.

 

 

Columns

The following columns displays the number of records in the appropriate states for each team:

  • Distributions - how many records have been assigned through this team today.
  • SLA Alerts - How many records assigned through the team have been put  into SLA alert today.
  • Reassignments - How many records assigned through the team have been reassigned today.
  • Errors - How many records have errored when being assigned to this team today.

 

The available users field shows how many users are currently available for assignments, out of the total number of team members.

Sorting

By default, the teams are listed in Distribution Order, but this can be changed by clicking on the column headings.

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