Distributor Types
There are 4 types of distributor – standard, trigger, pull and manual. For most situations standard is the most powerful and best choice. The differences are covered below. Distributor types. Type De…
There are 4 types of distributor – standard, trigger, pull and manual. For most situations standard is the most powerful and best choice. The differences are covered below.
Distributor types
Type | Description | Push / pull | How do they run | Notes |
Standard distributors | Push assignments to users as soon as possible. Simple and robust method of assignment which allows for retrying records until a team member is online or within their caps. | Push | By default they run using Salesforce queueable jobs that run approximately every minute depending on your org * | |
Pull distributors | Users perform a "blind pull" by clicking a button to request extra work. | Pull | When a user clicks the pull button on the widget | |
Manual distributors | Manager can select a team member to assign the record to, useful for instances where the manager knows who should get a specific record or when it's been assigned to a person that wasn't expecting it and it needs to be reassigned. | Push | When the team manager selects the team member who should receive the record from the option within the record detail component. | |
Trigger distributors | Push assignments to users as soon as a trigger is fired. Slightly quicker than standard distributors but fewer features, no retry capability and requires careful setup of permissions. | Push | Fired by setting a "Trigger enabled" flag on the record. |
* There are various possible processing modes including queueable, batch and "automatic" which switches between the job types depending on the load. Learn more about Distribution Engine Processing Mode
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Distributors Introduction
Standard Distributor Settings
