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Area

Name

Description

Classifier

Lead Matching

Lead matching automatically identifies any leads, contacts or accounts related to your leads and will stamp them with the related details. You can then assign the leads to the matched record owners or other user fields. 

Classifier

Distribution Engine Detail object

We have deprecated the "DE Territory" field and moved these details into a new object. When the Lead Matching or Territory Classifier are used, the matching or territory details will be stored in this new related object. 

Availability

Salesforce Calendar Integration

Out of Office entries can now be synced with the Salesforce Calendar entries. Using Lightning Sync for Google, you can sync your Google Calendar with Distribution Engine Out of Office.  

Algorithm

Related Owner 

The Related Owner algorithm is used by the Lead Matching feature but can also be used to assign records to the user in a User Lookup Field on related objects. This is an additional algorithm to our Lookup Owner and Sticky Assignment algorithms and is not a replacement. 

Team & Distributor

Rolling Caps

Team Level and Distributor Level capping for half-hourly and hourly capping are now able to occur in a rolling period instead of a strict half-hour or hour. Please grant login access and contact [email protected] to enable this feature. 

Distributor

Added field types allowed to be updated

Previously we restricted the field types that could be updated on assignment and reassignment to picklist only. We have now expanded this to include additional field types including checkbox, text, and multi-picklist. 

Distributor

New Filter Field option

Added "DE Matched Account Type" field to the filter field options for lead distributors. This is part of the Distribution Engine Detail object. 

Distributor

Add tags to Pull Distributors

Current pull distributors do not support the use of tags. We're refactoring our distributors to get feature parity across all.  As such, we have provided the ability to use tags (dynamic, static, and territory) within the refactored pull distributors. If you'd like to take advantage of this feature, please contact [email protected]

Distributor

Filter Logic in Test Tool

The Test Tool will now take into account filter logic that is on the distributor. 

Team

Action Tracking and Auto-Action by any user

We now allow the option to track actions based on any user completing the action and not just the owner. If this option is selected, auto-action will also occur based on any user.

Widget

10 Minute Refresh

The widget will automatically refresh the Alert and New counts every 10 minutes.

Area

Name

Description

Test Tool

Various Fixes

Corrected issue where:

• Test Tool would show a non-match for null date/time values
• Test Tool would show a non-match on multi-select picklists
• Test Tool was case sensitive to CONTAINS operators while the filter is not

Distributor

Member Filter

When all filtered Team Members were made inactive or removed, Distribution Engine would assign records to all team members on the team. This has been corrected so the distributor will no longer distribute records.

Distributor

Member Filter

Territory tag collections were available to Dynamic and Static tag filtering types. These collections are not supported via these filter types and will no longer be displayed as an option.

Distributor

Field Values

Included _ (underscore) in values allowed in filters using the CONTAINS operator.

Distributor

Clone Operation

Users could create more distributors then allowed per team by using the clone option. This is no longer permitted. 

Page Layout

Lookup Owner Details

If a record was assigned based on secondary criteria for lookup owner, the inline page would always show the first criteria as matching. Proper criteria will now be shown. 

Availability

Out of Office

Out of Office records would show in the year created and not in the year they occurred. This has been corrected so that they now show in the year they occur in. 

Area

Name

Description

Classifier

Territory - Match State by Phone

For USA and Canada we have added the ability to match a territory's State/Province based on the area code of a phone number.

Classifier

Territory - Postal Code

Added Australia postal code territory definition.

Classifier

Territory - Rename Maps

You are now able to rename a map. This will also rename all tags. Previously classified records may need to be put through the backfill wizard to update to the new name.

Team & Distributor

Weekly and Monthly Capping

Weekly or Monthly capping now available at the Team or Distributor level.

Team

Multiple SLA on Custom Object

Multiple SLA definitions are now available for Custom Objects

Team

Null values for SLA fields

Null values are now supported in Date/Time and Text fields.

Distributor

Campaign Filtering for Contacts

Filtering by Campaign, when assigning Contacts, is now available.

Distributor

Exclude inactive Campaigns

An option is now available to exclude inactive campaigns from the list when filtering by campaign. 

Distributor

Assignment Errors do not cause shutdown

Distributors will no longer shutdown when assignment errors occur. Records will instead be placed on hold and assignments will retry. 

Filtering Operators

Enable "Not Equals" filter capability

"Not Equals" will now be available as an operator for filtering, SLAs, etc.

Algorithm

Encrypted fields for Sticky distributors

Added the ability to use encrypted fields for sticky distributors. 

**Note: These values will be stored unencrypted.  Only available on Deterministic Encryption

Algorithm

Related Owner - Account Teams

You can now specify Account Teams as the Account Field when using the Related Owner Algorithm. 

Algorithm

Assign to User ID with Lookup Owner

When looking up to the User object with Lookup Owner, you can now assign records to the matched User.

Processing

Automatic Processing Mode

We've added a new processing mode that will switch between queueable and batch processing when a larger number of records are available for assignment. 

Tags

Tag API

Added a Global API for Tag manipulation.