Alerts not Firing

Distribution alerts are raised where specified deadlines are missed. However, its important to note that only active records are monitored for alerting. So if your Lead / Case is no longer in an active status then alerts will not be raised. 


Example scenario

Lets say you have a Distribution Team with an active status definition which includes "New" and "Contacted".  You also have an alert defined for 30 minutes where Status equals "Contacted".


In this scenario if a lead is assigned with a status of New and not touched for 30 minutes an alert would be raised. However, if the rep moved the lead to a status of Unqualified, the alert would not fire because Unqualified is not considered to be active. The lead would be ignored.

How did we do?

Distribution Engine Aborted

Distribution Engine Delayed