Weighting

It is possible to adjust the weightings of the team members to alter the ratio of assignments. E.g. giving someone a weighting of 2 means they will receive twice as many assignments as someone on a weighting of 1. There are two ways to apply weightings to members:

• Individual Weighting - use the sliders to control the weighting for each member
• Tag-Based Weighting - set weightings for each tag and apply tags to members

Individual Weighting

• From a distribution team, select Weighting and caps
• Move the sliders to control the weighting. The percentages listed will be a representation of the ratio assigned.
• Save.
• Enable weighting on your distributors in order to use these weightings as part of round robin or load balancing. See Enable weighting on distributors section below.

Tag-Based Weighting

Tag-based weighting allows you to assign the weighting based on tags assigned to a team member.  This makes it easier for you to manage weighting for groups of team members.

Before using Tag-based weighting, you will first need to set up and assign your Tag Collection

• From a distribution team, select Weighting and caps
• Click "Switch to tag weighting" in the top-right corner.
• Set a default weighting for Team Members that do not have the designated tags.
• Choose the "Tag collection" you want to weight by.
• Add each tag and set its desired weighting impact.
• Save.
• Enable weighting on your distributors in order to use these weightings as part of round robin or load balancing. See Enable weighting on distributors section below.

Enable/Disable weighting on distributors 

Weighting is automatically enabled for all distributors. If you want it to only apply to some distributors, you'll need to disable it for each. 

• Select Distributor-level settings.
• Click a distributor to open the panel.
• Disable distributor weighting if Enabled is currently highlighted in green.
• Click save in the panel.

How does weighting work

Weighting affects the number of assignments made to your team members on each round robin cycle. Weighting is simply using a ratio on each run - it does not look at historical data to decide how many assignments to make. The examples below explain how this works:

• A team member on a weighting of 1 will receive one assignment on every round robin cycle.
• A team member on a weighting of 2 will receive 2 assignments on every round robin cycle.
• A team member on a weighting of 0.5 will receive an assignment every 2 round robin cycles (they are skipped every other cycle).
• A team member on a weighting of 0.25 will receive an assignment every 4 round robin cycles (they are skipped for 3 cycles).