Widget & Inline Page
Classic - Distribution Engine Inline Page
Lightning - Distribution Engine Record Detail
Widget - Introduction
Adding Widget to a Lightning App
Adding Widget to a Lightning Page
Adding Widget to Salesforce Mobile
Adding Widget to a Classic Console
Adding Widget to Classic Homepage
Changing the Widget logout reason list
Before you Begin
Whats in the Package
Managed Package Licences
Leaving A Review
Upgrading Distribution Engine
Configure Distribution Engine
Create a Map
Territory Map Zoom Levels
Territories - Technical Details
Lead Matching - Introduction
Duplicate Rule Setup
Related Owner - Lead Matching
Lead matching vs lookup owner
Classifier Lead Matching Setup
Lead to Account/Contact/Lead Settings
Custom Classification - Introduction
Custom Classification - Synchronized Tag Collections
Lead Auto-Conversion - Introduction
Distribution Classifier - Introduction
Distribution Methods - Introduction
Standard Distributor Settings
Pull Distributor Settings
Trigger Distributor Settings
Manual Distributor Settings
Distributing from a Designated User
Distributor Team Member Filters
Distributor Sort Order
Advanced Filter Mode
Distributor Test Tool
Weighting and Caps
Tracking & SLAs
Distribution Teams Introduction
Distribution Process View
Out of Office
User Availability Toggle
Distribution Engine Running User
Licensed users list
Export & Import
Email Notifications - Introduction
Custom Email Notifications
Disabling Standard Email Notifications
Customising the Email Template
Disabling Custom Email Notifications
From Email Address
Email Notification as Flow
Assignment Simulator - Introduction
Configure Assignment Simulation
Assignment Simulator Result Explorer
Integrating InsideSales.com power dialer
Auto archive feature
Uploading tags via dataloader
Tuning Distribution Engine
Distribution Logs List
Territories Logs List
Lead Matching Logs List
Auto-Conversion Logs List
Custom Classification Log List
Object Sync Logs List
Scheduler Logs List
Archive Logs List
Exporting Log Data
Distribution Engine Details Object
Distribution Engine Dashboard
Reports - Leads and Distribution Logs
Skill Based Matching
Assigning Contacts - Pairing SDRs and AEs
Enforce Cap for Manually Assigned Records
Workflow Rule Examples
Timezone Bucket Formula
Has Activity Formula
Distribution Engine Details Formula
id Field to Text
Process Builder Examples
Process Builder - Avoiding Clashes
Opportunity Assignment - Updating Related Accounts & Contacts
Rejection API Process
Assign License and Permission Set on Team Member Addition
Assign License on Team Member Addition
Tasks on Record Assignment by Distribution Engine
Information for New Admins
Out of Office API
Team Members API
DE Apex API Introduction
Apex Trigger Examples
Omni-Channel Presence Integration
Salesforce Presence Integration
Invalid Email trigger
Warnings and Errors
Health Checker Messages
Distributor Failures - Records on Hold
Apex CPU time limit exceeded
Timeout when deleting a Team Member or Distributor
Records Stuck / Not Being Assigned
Frequently Asked Questions
Legacy Widget - New status
Distribution Engine Aborted
Alerts not Firing
Distribution Engine Delayed
Can one Distributor Assign from Multiple Queues / Users?
Can't See Distribution Engine
Distribution Engine Not Running
Manual Shutdown of Distribution Engine
Exclude members from Holidays
Distribution Engine Health Checker Restart
Dashboard Running User Error
Assignments going to wrong user
Dragon beta release - install guide
Eagle upgrade process
Gorilla Upgrade Process
Hummingbird Upgrade Process
Impala Upgrade Process
Jellyfish Upgrade Process
Koala Upgrade Process
Llama Upgrade Process
Grant Login Access
Upgrading Distribution Engine Steps
Distribute by campaigns
It is now possible to filter by campaign in a distributor. Leads / contacts must still be in a queue in the normal way, but specific campaign filters can now be applied.
Lookup owner - multi-field matching
Previously the lookup owner field used a single field match e.g. Lead name to account name. Its now possible to use up to 3 fields for matching.
These work as an OR. E.g. lead name to account name OR lead email domain to account email domain OR lead website name to account website name. If any of these match it will assign.
Lookup owner - limit matches to team member owned
Previously where multiple matches existed the lookup owner algorithm would select the most recently modified record. If this record did not relate to a team member it would not assign - even though one of the other matches did relate to a team member.
This has been changed. Where multiple possible matches exist it will find only those related to team members. This should result in more successful matches.
Lookup owner - same object matching
Previously the lookup owner algorithm only allowed lookups to other objects e.g. Lead to account or lead to opportunity. Its now possible to match on the same object e.g. Lead to Lead.
Sticky assignment previously only matched on distributions from the same distributor or team. The global option allows matching on sticky assignments from any team or distributor.
Trigger assignment for opportunities
Trigger based assignment was previously only possible on leads and cases. Its now available for opportunities.
*Only where this feature has been enabled for customers.
Set distribution fields on q2q teams
Previously with queue-to-queue assignment teams, the Is distributed or Last distributed fields were not populated. They are now set in the same way as with standard teams.
Lead rejection (beta)
The ability for reps or managers to reject a lead, provide a reason for rejection and receive a replacement.
After being given a lead, reps can reject a lead from the Distribution Engine inline page on the lead record. Managers can also reject leads on behalf of reps from the Distribution logs tab.
* In this release you cannot control the queue rejected leads are sent to. Nor can you automatically update a field on rejection. So its possible for rejected leads to be assigned out again if care is not taken to modify them first (e.g. updating a status before rejecting). This is resolved in the following release (Dragon).
Load balancing algorithm (beta)
It is sometimes necessary to even out distribution volumes e.g. to ensure reps get similar numbers of leads per day or per week despite variations in working hours / out of office. The load balancing algorithm evens up volumes by assigning round robin to any team members below the assignment volume of the highest team member.
E.g. Bob and Mary have been given 5 leads today, but Jim and Betty have been out of office and have no assignments. A load balancing distributor would bring Jim and Betty up to 5 leads before Bob and Mary get any more.
* Pull and trigger distributions do not count towards the load balanced count.
* Load balancing algorithm cannot be used in a distributor using tag matching or sticky assignment currently. You can however have a load balancing distributor underneath these types of distributors to even volumes up after the tag based assignments have been made.
* A more powerful load balancing algorithm will replace this one in the next release (Dragon) which will allow for tags, sticky assignment and weighting.
Health checker notification list simplified
The health checker notification list previously required specific users to be selected. This can be difficult to maintain with staff turnover. Its now possible to select "All admins" or "All DE admins and managers". This notifies relevant users by checking who has the DE Admin or DE manager permission sets applied.
Load balanced cap renamed
Load balanced cap has been renamed to active cap to better reflects the functionality: It limits the number of "active" records each team member can hold to a fixed number. No functionality has changed, just the label.
Null filters for number fields
It was previously not possible to filter for Equals null / blank on number fields. This is now possible.
Some pages such as licensed users page were not compatible with the Safari browser. This has now been resolved.
Logs size limits increased
Customers with more than 100,000 distribution log records would receive errors when action tracking was enabled. This has now been resolved.
$ symbol in filters
Use of the $ symbol in distributor filters caused an error. This has now been resolved.
For customers with large volumes of history entries (particularly on the tag assignment pages) it was possible to exceed the page size limits which caused an error. The history is now limited to showing changes in the last 30 days up to a maximum of 100 entries.
Multiple trigger error
When using trigger based assignment, DE was running all eligible triggers on a record. This had the effect of assigning using the lowest trigger in the order. This has now been resolved so that the first trigger to fire makes the assignment and then no further triggers are fired on that record.
Log clearance batch
Old log files are deleted by a housekeeping job daily to prevent excessive data storage. This housekeeping job previously had a limit of 10,000 deletions per day. For some customers assigning > 10k records per day this meant the volume of log records continued to increase. The housekeeping limit is now removed to prevent this issue.