Adding Widget to a Lightning App

You can add the Distribution Engine widget to the utility bar in lightning experience apps, including both standard and console navigation. The steps below demonstrate adding the widget to the Lightning Sales Console, but it applies to any Lightning App:

 

 

 

  • Go to Setup > App Manager
  • Look for Sales Console - LightningSalesConsole
  • Click the drop down at the end of the row and Edit

 

  • Go to Utility Bar
  • Click Add 
  • Select Distribution Engine under Custom - Managed
    • Label: Distribution Engine
    • Width: 340
    • Height: 480
    • Start Automatically: Check (this means that the Widget will initiate on page load and start listening for events, otherwise it's won't initiate until the Widget is opened)
    • Refresh Interval: 10 (enter how often you want the widget to refresh, in minutes. "0" means that it won't automatically refresh and therefore won't detect assignments, unless real-time notifications are enabled, or missed SLAs in the background)
    If using the Timer Toggle feature, you may want to reduce the refresh interval to ensure the toggle status is displayed accurately.
    • Display Assigned to Me: Check (uncheck if you want to hide the list of assignments for the current user)
    • Display Toast Messages: Check (uncheck if you don't want to toast messages to be displayed when an assignment is detected via the automatic refresh or real-time notifications, or a missed SLA is detected via the automatic refresh)
    • Notify on Missed SLAs: Uncheck (check if you want to be notified of missed SLAs on automatic refresh)

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Widget - Introduction

Adding Widget to a Lightning Page

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