Getting Started
Installation
Permissions
Widget & Inline Page
Classic - Distribution Engine Inline Page
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Widget - Introduction
Adding Widget to a Lightning App
Adding Widget to a Lightning Page
Adding Widget to Salesforce Mobile
Adding Widget to a Classic Console
Adding Widget to Classic Homepage
Changing the Widget logout reason list
Before you Begin
Installation Overview
Whats in the Package
Triggers
Installation Process
Managed Package Licences
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Leaving A Review
Uninstall
Upgrading Distribution Engine
Configure Distribution Engine
Distribution Classifier
Territories
Territories Introduction
Create a Map
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Territory Map Zoom Levels
Object Settings
Detecting Territories
Settings
Territories - Technical Details
Territory Distributor
Lead Matching
Lead Matching - Introduction
Duplicate Rule Setup
Related Owner - Lead Matching
Lead matching vs lookup owner
Classifier Lead Matching Setup
Lead to Account/Contact/Lead Settings
Custom Classification
Custom Classification - Introduction
Stamp Groups
Stamps
Custom Classification - Synchronized Tag Collections
Lead Auto-Conversion
Lead Auto-Conversion - Introduction
Lead De-Duplication
Lead Conversion
Configuring Auto-Conversion
Auto-Conversion Rules
Distribution Classifier - Introduction
Backfill
Delay Filters
Distribution Teams
Distributors
Distribution Methods
Distribution Methods - Introduction
Lookup Owner
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Distributors Introduction
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Distributor Sort Order
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Distribution Teams Introduction
Distribution Assignment Process view
Team Summary
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Distribution Tags
Distribution Availability
Distribution Availability
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Regional Holidays
User Availability Toggle
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Distribution Settings
Calendar Integration
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Distribution Engine Running User
Licensed users list
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Email Notifications
Email Notifications - Introduction
Custom Email Notifications
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Assignment Simulator
Assignment Simulator - Introduction
Configure Assignment Simulation
Assignment Simulator Result Explorer
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Q2Q teams
Integrating InsideSales.com power dialer
Pardot
Auto archive feature
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Salesforce Mobile
Tuning Distribution Engine
Setup Introduction
Queue Basics
Queues
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Distribution Console
Console Introduction
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Sources Console
Availability Calendar
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Distribution Logs
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Distribution Engine Details Object
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id Field to Text
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Process Builder Examples
Process Builder - Avoiding Clashes
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Rejection API Process
Assign License and Permission Set on Team Member Addition
Assign License on Team Member Addition
Tasks on Record Assignment by Distribution Engine
Information for New Admins
Validation Rules
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Apex API
Availability API
Classifier API
Out of Office API
Tags API
Team Members API
DE Apex API Introduction
Rejection API
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Trigger Distribution API
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Omni-Channel Presence Integration
Salesforce Presence Integration
Invalid Email trigger
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Visualforce Examples
Troubleshooting
Warnings and Errors
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Dragon beta release - install guide
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Gorilla Upgrade Process
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Hummingbird Upgrade Process
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Impala Upgrade Process
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Jellyfish Upgrade Process
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Frequently Asked Questions
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Latest Release
- All Categories
- Configure Distribution Engine
- Distribution Teams
- Team Availability
Team Availability
Updated by Charlie Jenkins
The team availability page is a team view of the availability calendar. The team availability page gives a month by month overview of the availability of your team, so you can see who's working when, and if there are any gaps in your schedule. The calendar will show how many team members are working each day, how many team members are out of office and when team members are on holiday.
The calendar will show each calendar month, and you are able to navigate between the months of the year using the arrows at the top of the page.
Filters
There are two filters available on this page:
- Team Members - The team members to be displayed within the Availability Calendar. Multiple Team members can be selected. By default, all team members within the team are shown.
- Tags - The tags filter allows you to only see the availability of team members with the selected tags. This can be used to ensure availability coverage of team members with specific skills.
Detailed Information
Clicking on a date on the calendar will open the calendar side panel.
The side panel shows detailed information for the selected day, if the team is on holiday that day, the holiday will be displayed. If there are working team members that day, clicking the Working team members heading will show details of who is working, and which shift they are currently assigned to for this team. Clicking the shift heading will take you to the shift page.
When Team Members have Out of Office entries that day, clicking the Out of office team members heading will show you who is out of office this day. Hovering over a team member's name will show you the reason and duration of their out of office.