Tracking and SLAs

Distribution Engine allows you to capture the time taken to follow up on an assigned record (e.g. speed to contact a lead) and also to enforce follow up times via SLAs. Records which fail SLA times can be automatically auto-reassigned. From a team's Tracking and SLAs page you can perform the following actions:

Team-level settings

• Enable Action tracking to capture metrics on follow up times / speed to lead. Learn more about action tracking.
• Enable SLAs to enforce follow up times. Learn more about SLAs.

Distributor-level settings

• For a given distributor, opt into the team's SLAs. 
• For a given distributor, enable auto-reassign to reassign to another user. Learn more about auto-reassign.