Migrating Licences

Sometimes customer will move their entire production org (either due to company changes or for performance reasons). As part of this process you may need to move your Distribution Engine licenses to the new org.

In order to migrate Distribution Engine licenses from one Salesforce org to another you need to complete the following steps:

  • Download the Distribution Engine trial into the new Production org.
  • Email us at [email protected] with your old and new org ID so that we can allocate the correct number of licenses and move you from a trial to fully active licenses in your new org.  Please include an expected migration date - we will expire your old licenses from your expected migration date plus 2 weeks to allow for any slippage.
  • You will need to set up Distribution Engine again in the new org - it might be the time to re-think any distributors or teams you had in the old org so if you would like some help reviewing your setup then please contact [email protected] who can provide this to you. You can also use our export/import feature to migrate teams and tag collections to the new org. 

You can parallel run the two orgs whilst you migrate and if you need to extend your migration date then please just email us at [email protected] and we should be able to accommodate that for you.

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