Availability API

This feature is available on the Advanced & Unlimited Tiers. Learn more

The DE Apex API includes methods to get and set user availability. 

Get Availability (Team)

global static Map<Id, Map<Id, Boolean>> getUserAvailabilityAllTeams()

Returns online status for every Salesforce user in a DE team. Users can be a member of more than one DE team, each with its own hours. So online status can vary per team. This method returns a Map keyed by Team Id, containing a Map of User Id vs online Boolean.

 

Get Availability (User)

global static Map<Id, Boolean> getAvailabilityByUser(String userId)

For a given Salesforce user Id returns a map of team Id vs online Boolean.

 

Toggle Users

global static void toggleUsers(List<ToggleUserDTO> toggleUserList)

Toggle a list of users on or offline in Distribution Engine. Pass in a list of ToggleUserDTO objects

ToggleUserDTO(Id userId, Boolean isOnline, String offlineReason)

 Example

List<n2de.DistributionEngineGlobal.ToggleUserDTO> userDtoList = new List<n2de.DistributionEngineGlobal.ToggleUserDTO>();
userDtoList.add(new n2de.DistributionEngineGlobal.ToggleUserDTO(UserInfo.getUserId(), true, null));
n2de.DistributionEngineGlobal.toggleUsers(userDtoList);   

   Another example is shown in the Omni-Channel Presence Integration article.

   This method is also available to use within a Salesforce Flow under the name "DE Toggle Users" in the category "Distribution Engine". An example of using it can be found in the Salesforce Presence Integration article.

How did we do?

Example - getAvailabilityByUser

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