Teams contain team members - the people you are assigning to, and distributors - the rules to control what gets assigned. Learn how to configure them here.
Distribution Tags allow you to label your team members with attributes that describe that team member and their skills. You can then use this to alter the distribution of records to consider these attributes.
You can set Distribution Engine teams to run 24 hours a day so that records are assigned whenever they arrive. Or you can control the availability of teams and team members to limit when they can receive assignments.
Distribution Engine has a number of org-wide settings. Learn about them here.
Distribution Engine can optionally send emails to team members on assignments, alerts or reassignments.
Learn how to test records against your configuration to find out which Team and Distributor would assign them.
Information on integrations, tuning and other advanced features.
