Distribution Availability

Distribution Availability

You can set Distribution Engine teams to run 24 hours a day so that records are assigned whenever they arrive. Or you can control the availability of teams and team members to limit when they can rec…

Updated 2 months ago

Shift Hours

Shift hours are re-usable distribution hours that can be shared by multiple teams and team members. Rather than maintaining separate hours for each team and team member, you can create a weekly shift…

Updated 2 months ago

Out of Office

Out of Office entries inform the Distribution Engine when team members are not available for distribution. While out of office, active users will not receive assignments from any team. Managers can e…

Updated 2 months ago

Distribution Holidays

Holidays are team-wide shutdowns - periods where entire regions of teams do not receive assignments from Distribution Engine. For individual user absences, see Distribution OoO. Teams are grouped by…

Updated 2 months ago

Holiday Regions

For distribution holidays, teams are grouped by regions, allowing multiple teams to share a single holiday event. For example, if you have 5 US teams within a single region, you can have a single US…

Updated 2 months ago

Regional Holidays

Regional Holidays are dates and times when entire regions of teams will be unable to receive assignments; for example, on national holidays. The Regional Holidays tab displays a list of all regional…

Updated 2 months ago

User Availability Toggle

This allows your team members to toggle themselves on / offline using the Widget. This optional feature allows for more fine-grained control over availability e.g. unavailable during a meeting. You e…

Updated 2 months ago

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