Connections Troubleshooting

How to fix some of the common issues that relate to calendar or meeting platform connections. If you are having problems and do not find your answer below, please reach out to [email protected]

Connection Errors

Typically a connection error will be resolved by revoking access to the calendar or meeting platform and reconnecting.

Booking using time first or show all availability can't retrieve availability for one of the hosts

This can occur when one of the hosts doesn't share free/busy status on their calendar with the other hosts. To fix this, ensure that every host shares free/busy calendar status with all other hosts on the booking type.

Invalid grant error

An invalid grant error can be shown when a user has revoked access to Booking Engine from the third party provider. To resolve this issue, the user must revoke the connection from User Settings and reconnect.

Service accounts

Service accounts allow you to connect a single account, which grants access to all hosts calendars. This is not supported in Booking Engine currently, all hosts will need to connect their individual accounts.