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Distribution Teams

Teams contain team members - the people you are assigning to, and distributors - the rules to control what gets assigned. Learn how to configure them here.

19 articles

Distributors
4 articles

Weighting and Caps

Distribution Engine allows you to weight assignments within a team, to favour certain team members over others. It also allows you to implement caps, limiting how many assignments team members can recieve.
4 articles

Distribution Hours

Each team has set distribution hours. These are the default working hours for everyone in the team. However, you can override this for selected team members e.g. if a team member is working part-time time.
6 articles

Tracking & SLAs

Distribution Engine allows you to capture the time taken to follow up on an assigned record (e.g. speed to contact a lead) and also to enforce follow up times via SLAs. Records which fail SLA times can be automatically auto-reassigned.
3 articles

Team Settings

Information about the configuration available to teams
Distribution Teams Introduction
Distribution Viewer
Team Summary
Team Members
Team Availability
Team Performance
Assignment Rejection
Post Assignment
Stamp Rejection
Dynamic Team Members

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