Widget & Inline Page

Classic - Distribution Engine Inline Page

Distribution Engine includes an inline page for lead, contact, opportunity, account and case. This allows you to see Distribution Engine history for the record you are on and against filters without…

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Lightning - Distribution Engine Record Detail

Distribution Engine includes a Lightning component for record pages. This allows you to see Distribution Engine history for the record you are on and test it against distributors without leaving the…

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Widget - Introduction

Availability Toggles and SLAs are available on the Advanced & Ultimate Tiers. Pull Distribution is available on the Ultimate Tier. Learn more. Distribution Engine has a Widget which provides users th…

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Adding Widget to a Lightning App

You can add the Distribution Engine widget to the utility bar in lightning experience apps, including both standard and console navigation. The steps below demonstrate adding the widget to the Lightn…

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Adding Widget to a Lightning Page

Salesforce Lightning experience allows you to add components to various pages, like the home page or record pages. You can add the Distribution Engine widget to the page of your choice within the Lig…

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Adding Widget to Salesforce Mobile

To add the Widget to your mobile navigation you'll first need to create a new Lightning page, or you can add it to an existing one. These are the steps to create a new page. Go into Salesforce Setup.…

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Adding Widget to a Classic Console

If you are using the Sales or Service Cloud Console you can use the Distribution Engine Widget in the console. This enables agents to toggle their availability, view their current status within teams…

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Adding Widget to Classic Homepage

The Distribution Engine uses a homepage component known as the Widget in the left sidebar. This shows current statuses and allows manual pulling of records. The Widget can be shown in standard Salesf…

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Changing the Widget logout reason list

The Distribution Engine widget includes the ability to allow users to control their availability using a toggle, you can also force users to specify a reason when toggling offline. This reason come p…

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Distributor Test Tool (Legacy)

We are commonly asked why Leads / Cases are "stuck in the queue". This is usually because they are excluded by active status or distributor filters. The Distributor test tool helps you diagnose these…

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Contact