Purchasing FAQs

Who needs licenses?

Distribution Engine licenses are required for your reps / agents plus any admins / managers who are using the tool. We will give you a total count of licences which can be assigned to whichever users you choose. Licences are the same whether they are for users configuring the system or for team members receiving leads / cases.

I've got users who are nothing to do with Distribution Engine. Does my entire org need licenses?

Only users who are team members, configuring or view Distribution Engine data need licenses. 

My users don't need to see the application - can I just purchase a single license for my admin user?

Your team members will need licenses regardless of whether or not you choose to make the application visible to them. Your licence key will control how many users you can add to teams.

Can I pay quarterly / monthly?

Unfortunately not. We only have annual billing plans.

Is there a minimum order?

Yes, we have a minimum order of five licenses.

Can I add additional users during the year?

Yes, you can add additional licenses whenever you like. These will be added pro-rata to your additional agreement (e.g. if you have 6 months remaining we will charge the extra licenses for six months). At renewal time all the licences will be renewed in a single agreement.

How long will it take to get extra licenses activated?

Licenses submitted from the Licensed Users page typically are automatically processed and added immediately, followed by an invoice within one business day. For submissions via email or needing manually processing, we will provide your new license within one business day of request and then follow up with the invoice.

Can I change my Tier?

For tier change requests, please email [email protected].

Can I purchase premier support just when I need it?

Premier support must be added as part of your annual package. You can upgrade or downgrade as part of your annual renewal process.

I only need a support license for my admin. Can I have just purchase one support license?

Premier support is charged as a % of the total license fee. It's not a per-user license. The licence count gives us a good idea of the complexity and likely support requirements of your installation.

We do not have an in-house legal team so please contact us before requesting any changes. Our default position is no. Unless the deal size is enough to warrant the legal expense we cannot offer custom agreements.

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