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Before you Begin
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Territories Introduction
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Territories - Technical Details
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Lead Matching - Introduction
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Lead matching vs lookup owner
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Custom Classification - Introduction
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Lead Auto-Conversion - Introduction
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Distribution Methods - Introduction
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Distribution Teams Introduction
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Email Notifications - Introduction
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Assignment Simulator - Introduction
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id Field to Text
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Classify on Address Change
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Process Builder Examples
Process Builder - Avoiding Clashes
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Rejection API Process
Assign License and Permission Set on Team Member Addition
Assign License on Team Member Addition
Tasks on Record Assignment by Distribution Engine
Information for New Admins
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Apex API
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DE Apex API Introduction
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Trigger Distribution API
Apex Trigger Examples
Omni-Channel Presence Integration
Salesforce Presence Integration
Invalid Email trigger
Custom Triggers
Visualforce Examples
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Introducing Nightingale!
Nightingale Release Notes
Nightingale Upgrade Process
Frequently Asked Questions
Legacy Widget - New status
Distribution Engine Aborted
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Exclude members from Holidays
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Apex Trigger Examples
Omni-Channel Presence Integration
The following trigger enables the user availability toggles, normally updated via the Distribution Engine widget, to be controlled by changes in the Omni-Channel presence. Omni-Channel will be the ma…
Salesforce Presence Integration
The following article describes how the user availability toggles, normally updated via the Distribution Engine widget, could be controlled by whether a user is logged into Salesforce or not. There a…
Invalid Email trigger
One of the quirks of Salesforce is that it will allow invalid Email addresses to be stored in Email fields when a lead is inserted from an external source such as Web-to-Lead. This causes an issue fo…
Custom Triggers
Distribution Engine must update records to assign them. In order to avoid any conflicts, its recommend that any triggers you have do not fire when DE is making its update. To do this you can use the…
