Apex Trigger Examples

Omni-Channel Presence Integration

The following trigger enables the user availability toggles, normally updated via the Distribution Engine widget, to be controlled by changes in the Omni-Channel presence. Omni-Channel will be the ma…

Updated

Salesforce Presence Integration

The following article describes how the user availability toggles, normally updated via the Distribution Engine widget, could be controlled by whether a user is logged into Salesforce or not. There a…

Simon Maskell
Updated by Simon Maskell

Invalid Email trigger

One of the quirks of Salesforce is that it will allow invalid Email addresses to be stored in Email fields when a lead is inserted from an external source such as Web-to-Lead. This causes an issue fo…

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Custom Triggers

Distribution Engine must update records to assign them. In order to avoid any conflicts, its recommend that any triggers you have do not fire when DE is making its update. To do this you can use the…

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